Privacy & Accessibility Policy
Privacy & Accessibility Policy
Last Updated: 06/17/2026
Company: Cali Care Transportation
Website: www.calicaretransportation.com
Phone: (909) 714-4262
Email: calicare909@gmail.com
Cali Care Transportation respects the privacy, dignity, and accessibility needs of every rider, family member, caregiver, facility partner, and website visitor. This Privacy & Accessibility Policy explains what information we may collect, how we use it, how we protect it, and how we support accessible use of our website and services.
This policy applies to information collected through our website, ride request forms, phone calls, emails, text messages, online communications, scheduling processes, payment processes, and other interactions with Cali Care Transportation.
Privacy Policy Overview
Cali Care Transportation provides non-emergency medical transportation services. Because our services often involve riders, caregivers, healthcare appointments, facilities, mobility needs, and transportation coordination, some information shared with us may be personal, sensitive, or health-adjacent.
We use information only for legitimate business and service-related purposes, including scheduling rides, coordinating transportation, communicating with riders and responsible parties, processing payments, improving service, responding to questions, and meeting applicable legal or operational requirements.
We do not sell personal information. We do not publish private rider information, medical details, trip details, or identifying health-related information for marketing purposes without appropriate consent.
Information We May Collect
Cali Care Transportation may collect information that you voluntarily provide when you contact us, submit a ride request, call or text us, email us, complete a website form, schedule transportation, make a payment, or communicate with our team.
Information we may collect includes:
• Name
• Phone number
• Email address
• Pickup address
• Drop-off address
• Appointment date and time
• Requested pickup time
• Ride type or transportation need
• Mobility needs
• Wheelchair, gurney, stretcher, walker, scooter, or other equipment needs
• Portable oxygen or other transport-related equipment information
• Facility name, department, room number, or discharge contact, when relevant
• Caregiver, family member, or responsible-party contact information
• Billing and payment information
• Messages, notes, or details submitted through website forms
• Customer service communications
• Website usage data, such as device, browser, pages visited, and general interaction data
We only request information that helps us provide, coordinate, support, improve, or document transportation services.
Information Collected Through Ride Forms
Our ride request forms may ask for information needed to coordinate transportation safely and accurately.
This may include the rider's contact details, pickup and drop-off locations, appointment timing, transportation type, mobility needs, equipment needs, and special pickup or access instructions.
Please provide accurate information so we can assign the right vehicle, timing, and level of transportation support.
A ride request submitted through the website is not a confirmed ride until Cali Care Transportation confirms availability, pricing, service type, and scheduling details.
Sensitive Health-Adjacent Information Warning
Because Cali Care Transportation provides non-emergency medical transportation, some information shared with us may relate to healthcare appointments, mobility limitations, facility discharges, or other health-adjacent circumstances.
Please do not submit unnecessary medical history, diagnosis details, full medical records, Social Security numbers, insurance numbers, treatment records, medication lists, or other highly sensitive information through website forms unless specifically requested and necessary for transportation coordination.
For most ride requests, we only need transportation-related information, such as mobility level, equipment needs, pickup conditions, facility instructions, and timing.
When health-related or sensitive information is shared with us, we aim to handle it respectfully, securely, and only for appropriate transportation-related purposes.
How We Use Information
Cali Care Transportation may use collected information to:
• Respond to ride requests
• Schedule and coordinate transportation
• Confirm pickup and drop-off details
• Communicate with riders, caregivers, family members, facilities, or responsible parties
• Assign appropriate vehicles, drivers, or equipment
• Coordinate facility discharges or recurring transportation
• Process payments, invoices, refunds, or billing questions
• Send service-related calls, texts, or emails
• Respond to questions, complaints, or service concerns
• Improve our website, communication, operations, and customer experience
• Maintain business records
• Protect rider, staff, and public safety
• Comply with applicable legal, regulatory, contractual, or operational obligations
We do not use private rider information to create fake testimonials, misleading marketing claims, or unauthorized public content.
Cookies, Analytics & Tracking
Our website may use cookies, pixels, analytics tools, embedded content, or similar technologies to help the site function, understand website traffic, improve user experience, measure performance, and support marketing or communication efforts.
Cookies are small files or technologies that may be stored on your browser or device when you visit a website.
We may use cookies or tracking technologies for purposes such as:
• Website functionality
• Security
• Form performance
• Analytics and traffic measurement
• Understanding which pages visitors use
• Improving website design and content
• Advertising or remarketing, if enabled
You may be able to control cookies through your browser settings or through any cookie preference tools available on our website.
If we use advertising pixels, remarketing tools, session replay, call tracking, chat tools, or similar tracking technologies, those tools should be disclosed and managed through appropriate privacy controls where required.
Text, Phone & Email Communications
By contacting Cali Care Transportation, submitting a ride request, or providing your contact information, you authorize us to contact you by phone, text message, email, or other communication methods regarding your ride request, scheduled transportation, payment, service updates, questions, or related business matters.
Service-related communications may include ride confirmations, pickup coordination, driver or dispatch updates, scheduling changes, billing questions, facility coordination, or follow-up regarding a service concern.
Message and data rates may apply depending on your mobile carrier.
Consent to receive marketing messages is not required to book transportation. If Cali Care Transportation sends promotional messages in the future, those communications should include an appropriate opt-out method.
SMS
We do not share your SMS consent or phone number with third parties or affiliates for marketing purposes. Your contact information is used only for the purposes outlined here.
California Privacy Notice
This California Privacy Notice applies to California residents and explains general privacy rights and practices related to personal information.
Depending on applicable law and business circumstances, California residents may have the right to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, opt out of certain sharing or sales of personal information, and limit certain uses of sensitive personal information.
Cali Care Transportation does not sell personal information.
To make a privacy-related request, please contact us using the information listed at the bottom of this policy. We may need to verify your identity before responding to certain requests.
Some information may be retained when necessary for transportation records, billing, fraud prevention, legal compliance, safety, dispute resolution, contractual obligations, or other legitimate business purposes.
Data Security
Cali Care Transportation takes reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Security measures may include administrative, technical, and operational safeguards appropriate to the nature of the information and our business operations.
However, no website, email system, phone system, text message system, payment process, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.
Please avoid sending highly sensitive personal, medical, financial, or identity information through unsecured channels unless specifically requested and appropriate.
Data Retention
Cali Care Transportation may retain personal information for as long as reasonably necessary to provide services, maintain business records, process payments, resolve disputes, comply with legal obligations, support safety and quality assurance, and operate our business.
Retention periods may vary based on the type of information, service relationship, payment status, facility agreement, legal requirements, and business needs.
When information is no longer needed, we may delete, archive, anonymize, or securely maintain it according to our business practices and applicable requirements.
User Rights & Choices
You may contact Cali Care Transportation to request access to, correction of, or deletion of certain personal information, where legally permitted and reasonably available.
You may also contact us to update contact information, correct ride-related information, ask privacy questions, request that we limit certain communications, or raise a concern about how information was handled.
We may not be able to delete or change information that must be retained for legal, billing, safety, operational, dispute resolution, contractual, or recordkeeping reasons.
To submit a request, please contact us at:
Email: calicare909@gmail.com
Phone: (909) 714-4262
Children & Minors
Cali Care Transportation's website and services are not directed to children for independent use.
Transportation for minors should be requested, authorized, and coordinated by a parent, legal guardian, healthcare facility, school, care provider, or other responsible adult with appropriate authority.
We do not knowingly collect personal information from children through the website for unrelated marketing purposes. If you believe a child submitted personal information without proper authorization, please contact us so we can review the matter.
Accessibility Statement
Cali Care Transportation is committed to making our website and services accessible to riders, families, caregivers, facility staff, and community members, including individuals with disabilities.
We want visitors to be able to access information, request transportation, understand our services, and contact us without unnecessary barriers.
If you have difficulty using our website, reading content, submitting a form, navigating a page, or accessing any information, please contact us so we can provide assistance.
ADA/WCAG Commitment
Cali Care Transportation aims to maintain a website experience that supports accessibility and usability.
Our goal is to work toward recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG), where reasonably achievable for our website platform and business operations.
Accessibility improvements may include readable text, clear navigation, alternative text for images where appropriate, keyboard-friendly navigation, proper contrast, clear form labels, accessible headings, and support for users who rely on assistive technologies.
We understand that accessibility is an ongoing effort, and we intend to review and improve the website over time.
Accessibility Contact Process
If you experience an accessibility issue on our website or need help requesting transportation, please contact us directly.
Phone: (909) 714-4262
Email: calicare909@gmail.com
When contacting us about an accessibility issue, please let us know:
• The page or feature you were trying to access
• The issue you experienced
• The device, browser, or assistive technology you were using, if relevant
• The best way for us to contact you
We will make reasonable efforts to respond and provide the information or assistance you need through an alternative method when possible.
If you are unable to use the website form, you may request transportation by phone.
Links to Other Websites
Our website may include links to third-party websites, platforms, maps, social media pages, payment tools, or other external resources.
Cali Care Transportation is not responsible for the privacy practices, accessibility, content, security, or policies of third-party websites or platforms.
We encourage you to review the privacy and accessibility policies of any third-party site you visit.
Changes to This Policy
Cali Care Transportation may update this Privacy & Accessibility Policy from time to time.
Updates may reflect changes in our services, website, technology, privacy practices, accessibility efforts, legal obligations, or business operations.
The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after updates are posted means you acknowledge the updated policy.
Contact Information
For questions about this Privacy & Accessibility Policy, privacy requests, website accessibility concerns, or assistance requesting transportation, please contact:
Cali Care Transportation
Phone: (909) 714-4262
Email: calicare909@gmail.com
Website: www.calicaretransportation.com
For emergencies, call 911. Cali Care Transportation provides non-emergency medical transportation only and does not provide ambulance services or emergency medical care.
Tracking Technologies We Currently Use (Updated June 2026)
Our website uses Google Analytics 4 (provided by Google LLC) to measure website traffic and usage so we can improve our services. We display a cookie consent banner that lets you accept or decline non-essential cookies, including analytics. Analytics and other non-essential technologies are blocked until you consent, and you can change your choice at any time using the cookie settings option on our website. We do not sell your personal information. You can learn more about Google Analytics at https://policies.google.com/privacy.